Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our educational services:

Information You Provide Directly

Account Registration: When you create an account, we collect your name, email address, password, and optional profile information such as location, experience level, and areas of interest in 3D modeling.

Course Enrollment: During course purchase, we collect billing information including name, address, payment method details (processed securely through third-party payment processors), and transaction history.

Communication Data: When you contact us via forms, email, or phone, we collect your contact information, inquiry details, and correspondence history to provide support and improve our services.

Course Interaction: As you engage with course materials, we collect information about your progress, completed lessons, assignment submissions, project uploads, forum posts, and live session participation.

Automatically Collected Information

Usage Data: We automatically collect information about how you interact with mountingexpert, including pages viewed, time spent on pages, navigation patterns, course completion rates, and feature utilization.

Device Information: We collect technical data about your device including browser type, operating system, IP address, screen resolution, device identifiers, and referring website URLs.

Cookies and Tracking: We use cookies, web beacons, and similar technologies to recognize your browser, remember preferences, analyze site traffic, and personalize your experience. See our Cookies Policy for detailed information.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Information Sharing and Disclosure

We do not sell your personal information. We share information only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist in delivering our educational services, including payment processors, email communication platforms, video hosting services, analytics tools, and customer support systems. These providers access your information only to perform specific tasks on our behalf and are obligated to protect your data.

Course Instructors: Your enrollment information, progress data, and submitted work are shared with course instructors to facilitate personalized feedback, mentorship, and educational support.

Legal Requirements: We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, property, safety, or that of our users and the public.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption of data in transit using industry-standard SSL/TLS protocols. Secure storage systems with access controls and authentication requirements. Regular security audits and vulnerability assessments. Employee training on data protection and privacy best practices. Incident response procedures for addressing potential security breaches.

While we employ strong security practices, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Information: Retained while your account remains active and for a reasonable period after account closure to comply with legal obligations and resolve disputes.

Course Data: Learning progress, assignments, and course interaction data are retained to support your educational journey and provide ongoing access to completed course materials.

Financial Records: Transaction history and billing information are retained according to tax and accounting requirements, typically seven years.

Communication Records: Support correspondence and communications are retained to maintain service quality and resolve future inquiries.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability: You can request a copy of your personal information in a structured, commonly used format.

Correction: You can update or correct inaccurate information through your account settings or by contacting us.

Deletion: You can request deletion of your personal information, subject to legal obligations and legitimate business needs. Note that deleting your account will terminate access to purchased courses.

Opt-Out of Marketing: You can unsubscribe from promotional emails using the unsubscribe link in any marketing message or by updating your communication preferences.

Cookie Management: You can control cookie preferences through your browser settings and our cookie consent tools.

To exercise these rights, please contact us at info@mountingexpert.world.

7. Children's Privacy

Mountingexpert is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information. For users aged 13-17, we recommend parental or guardian supervision and consent for course enrollment.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our servers are located. These countries may have different data protection laws than your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links and Services

Our platform may contain links to external websites, software tools, and third-party services relevant to 3D modeling education. This Privacy Policy applies only to mountingexpert. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell. Right to delete personal information held by us. Right to opt-out of the sale of personal information (note: we do not sell personal information). Right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us using the information provided below.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access your personal data. Right to rectification of inaccurate data. Right to erasure (right to be forgotten). Right to restrict processing. Right to data portability. Right to object to processing. Right to withdraw consent at any time.

You also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or prominent website notification.

Your continued use of mountingexpert after changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mountingexpert
Privacy Officer
1234 Elmwood Drive
Austin, TX 78701
United States
Email: info@mountingexpert.world
Phone: +1 (512) 555-2487
Hours: Monday-Friday, 9:00 AM - 6:00 PM CST